compensation: up to $12.50 employment type: full-time
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Customer Service Specialist handle inbound calls for major retail brands. Specialists are required to maintain a positive and professional attitude at all times ensuring the best customer experience on every call. Tasks include placing orders, resolving order disputes, handling service inquiries etc. Specialist should be able to positively accept coaching in accordance with departmental goals and objectives.
You must have availability to 11pm including weekends.
What a typical day looks like:
Input information from interactions in customer relationship management system.
Handle incoming calls, emails, letters, and/or chat sessions from customers.
Look up product information to provide answers and recommendations.
Explain products in a clear and professional manner.
Examine all relevant information to assess validity of complaints and determine causes.
Quickly assess customer needs and proactively provide solutions.
Consistently use sale approach and techniques based on product.
Refer unresolved grievances to designated departments for investigation.
Ensuring 100% customer satisfaction with every interaction.
Apply online @ www.contactusinc.com/careers
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