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Teleperformance - Customer Service Representative (Westerville)

compensation: To be discussed.
employment type: full-time

Customer Care Professional

What you will do


- Responsible for all customer inquiries and questions

- Provide excellent customer service at all times

- Follow up to customer inquiries by taking specific action in a timely manner

- Troubleshoot equipment and system problems

- Problem solve to help customers resolve issues on first call

- Enters data from customers into various software programs

- Appropriately communicate with upset customers to resolve their inquiries

- Thrives as a team player in a fast-paced, high-energy, change-oriented environment

- Participates in additional training courses when needed

- Performs other related duties and assignments as required and as assigned by supervisor

- Exercise retention efforts when appropriate

- Identify customers who are comparison-shopping and inquiring about contract terms

- Assisting the customer with the correct price plan


What you will bring


- 6 months Contact Center experience preferred

- One year previous customer service experience required

- Must be at least 18 years of age

- Type 25 wpm

- High School Graduate or GED

- Logical problem solving skills and ability to multi-task

- Proven oral and written communication skills

- Must have availability to work various shifts

- Ability to use Windows operating systems and navigate between various windows

- Ability to work under pressure

- Continuously demonstrate a high sense of urgency

- Must have a keen sense of attention to detail, taking the initiative.

- Must be able to pass a Federal Background Check and Drug testing

- Possess a high level of Professionalism

- Proven experience in overcoming unexpected difficulties and using logical problem solving skills.

- Ability to understand and empathize with customer’s issues.




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post id: 6979762303

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