As part of our top-performing leadership team, you'll manage the overall growing on-site operation of a hotel's Audio Visual Department through flawless, customer-focused technical support in the corporate entertainment industry. Utilizing your management and interpersonal skills you will be responsible for supervising the audio visual staff, enhancing relations with hotel staff, securing contracts with clients, customer service, scheduling, inventory control and training.

• Three to four years management experience in a team environment preferred.
• Proven experience in developing positive customer relationships and seeking ways to increase customer satisfaction and loyalty.
• Possesses excellent organizational skills and the ability to manage multiple tasks in high-volume environment.
• Demonstrates a service orientation in meeting customers' needs.
  Understands customers' needs intimately and matches them to services and products.
• Proactively captures new business for the profit center.
• Understands the local market and demonstrates an ability to handle objections and competition.
• Encourages and supports the ongoing development and education of individuals within the organization.
• Exhibits well developed communication and listening skills; is clear, concise, motivating and persuasive.
• Has the ability to create the environment to produce positive motivation and accountability by articulating and arousing enthusiasm for a shared vision and mission.
• Bachelors Degree in related field preferred

Must be able to work a flexible schedule including weekends, evenings and holidays.

You can make big things happen at Swank. Where our work is challenging, our reputation is strong, and our people are some of the best in the business! Attractive benefits and earning potential provided.

www.swankav.com

EOE